Angela Adams

Your Virtual Receptionist & Administrative Powerhouse.

Angela’s Skills and Abilities

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Call Reception & Routing
Efficiently answers incoming calls, gathers caller details, and directs inquiries to the appropriate departments.
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CRM Integration & Data Management
Seamlessly retrieves customer data from CRM systems and updates records in real time, ensuring accurate information flow.
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Information Logging & Follow-Up
Captures detailed call information and generates summaries that facilitate prompt and effective follow-up communications.
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Workflow Automation
Automates routine administrative tasks to reduce manual intervention and streamline operational processes.
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Reporting & Analytics
Produces comprehensive management reports on call trends, lead metrics, and performance indicators to drive strategic insights.
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Customer Query Handling
Delivers prompt and accurate responses to standard inquiries on policies, business hours, and terms, enhancing overall customer satisfaction.

Work Experience

March 2025 - Now

Managed over 10,000 incoming calls per month with 99.9% accuracy in routing inquiries, maintaining seamless operations 24/7. Answered all incoming business calls with an upbeat greeting and a friendly, multi-lingual voice that reflected company values.
Managed multiple inbound calls simultaneously while ensuring every inquiry was met with personalized, tone-appropriate responses.
Logged all incoming calls and captured detailed caller information, including special requests, directly into the CRM in real-time.
Handled standard terms, conditions, and policy queries—such as returns, shipping ETA’s, membership levels, and business hours—in a consistent and confident manner.
Built and maintained a historical memory of all recurring callers, matching them with CRM data to ensure accuracy and personalization.

February 2025 - Now

Processed all inbound sales leads with precision, qualifying new leads according to specific requirements and performing in-depth client research to enrich calendar bookings. Ensured error-free record keeping and instantaneous data updates.
Scheduled sales call back meetings with potential clients at optimal times, ensuring seamless alignment between incoming caller availability and business priorities.
Built and maintained a dynamic knowledge base for caller data, enabling rapid query resolution and informed decision-making.
Updated and maintained CRM records in real time, ensuring the latest client data and qualifying details were always accessible.
Transferred calls to the appropriate departments or personnel, ensuring a streamlined customer journey from initial contact to follow-up.
Operated continuously with a precision rate that eliminated downtime and human error, setting new benchmarks for data integrity in customer service.

January 2025 - Now

Consistently logged and managed inbound calls and leads, ensuring that every detail—from caller identification to special requests—was accurately captured in the CRM.
Maintained consistent, around-the-clock operational excellence with a level of accuracy and scalability, driving significant cost and time efficiencies.
Generated comprehensive management reports on leads, call types, and emerging trends, providing actionable insights and strategic direction.
Summarized calls and emailed internal summaries to relevant departments and management, ensuring clarity and prompt follow-up on each inquiry.
Utilized advanced workflow automation to coordinate call transfers and streamline the handling of standard queries, setting performance benchmarks and reducing manual workload by up to 50% compared to traditional human operations.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.